Help Centre
Frequently Asked Questions
Find clear answers about licences, downloads, billing, technical requirements, and support — all in one place. Can't find what you're looking for? Our team responds within 24 hours.
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Licensing
6What types of licence are available?
We offer three licence tiers:
• Personal — 1 domain, for your own projects only.
• Developer — up to 5 domains, including client projects.
• Agency — unlimited domains, unlimited end-client deployments.
All tiers include lifetime updates and source code access. You can upgrade at any time from your customer dashboard. Compare all licence tiers
• Personal — 1 domain, for your own projects only.
• Developer — up to 5 domains, including client projects.
• Agency — unlimited domains, unlimited end-client deployments.
All tiers include lifetime updates and source code access. You can upgrade at any time from your customer dashboard. Compare all licence tiers
How many sites can I run under one licence?
Personal licences cover 1 production domain. Developer licences cover 5 domains. Agency licences are unlimited.
Localhost and staging environments (*.local, *.test, *.staging.*) are always free and do not count toward your domain limit.
Localhost and staging environments (*.local, *.test, *.staging.*) are always free and do not count toward your domain limit.
Can I use a product in commercial client projects?
Developer and Agency licences explicitly permit use in paid client work. You may not resell or redistribute the source code itself — the licence covers the deployed product, not the code. Personal licences are restricted to your own non-client projects.
Is the licence a one-time purchase or a subscription?
All licences are a single one-time payment — there are no recurring fees. You receive lifetime access to the product and all future updates with no annual renewal required.
Can I transfer a licence to a different domain?
Yes. Open your customer dashboard, navigate to Licences, and click "Deactivate" next to the domain you want to remove. You can then activate the licence on a new domain immediately. Transfers are unlimited.
What happens to my licence if I cancel my account?
Licences belong to you permanently. Even if you close your account, the code you downloaded remains yours to use under the terms you purchased. However, you will lose access to future updates, the support portal, and the customer download area. We recommend exporting your licence keys before closing.
Downloads
5How do I download a product after purchase?
Immediately after payment is confirmed you will receive an order confirmation email containing your licence key and a direct download link. You can also access all your purchases at any time from Dashboard → Downloads.
How many times can I download a product?
There is no limit on downloads. You can re-download any product you have purchased at any time — including all previous versions — from your customer dashboard.
Can I access older versions of a product?
Yes. Your dashboard lists every released version of each product you own. Click "Version History" on any product to download a specific release. We keep all versions available indefinitely.
How do I install a product?
Each product includes a detailed Quick Start guide in the documentation. For Laravel packages, installation is typically:
1. composer require vendor/package
2. php artisan vendor:publish
3. php artisan migrate
WordPress plugins are installed via Plugins → Upload Plugin in WP admin. Full docs are available at /products/{product}/documentation. View documentation
1. composer require vendor/package
2. php artisan vendor:publish
3. php artisan migrate
WordPress plugins are installed via Plugins → Upload Plugin in WP admin. Full docs are available at /products/{product}/documentation. View documentation
Can I install a product on a localhost or staging environment?
Absolutely. Local development environments (*.local, *.test, localhost) and staging domains do not count toward your licence domain limit and do not require a separate activation. Simply use the same licence key you use for production.
Billing & Refunds
6What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for orders above $500. All transactions are processed securely through Stripe and are PCI-DSS Level 1 compliant.
Do you offer a refund if I am not satisfied?
Yes — we offer a 30-day money-back guarantee on all products. If you are not satisfied for any reason, contact support within 30 days of purchase and we will issue a full refund to your original payment method, no questions asked.
Submit a refund request
How long does a refund take to process?
Refunds are approved within 1 business day of your request. Credit and debit card refunds typically appear on your statement within 5–10 banking days depending on your card issuer. PayPal refunds are usually instant.
Will I receive an invoice for my purchase?
Yes. A PDF invoice is automatically generated and emailed to you immediately after purchase. You can also download all past invoices from Dashboard → Billing → Invoices at any time. If you need a VAT or GST invoice with your company details, update your billing profile before purchasing.
Can I upgrade from a Personal to Developer or Agency licence?
Yes. Open Dashboard → Licences, click "Upgrade" next to the product, and you will be charged only the price difference between your current and target tier. Upgrades are instant.
Do you offer discounts for bulk or agency purchases?
Agency licences already cover unlimited projects at a flat rate. If you need licences for a large team or have a specific requirement, contact us at letstalk@nskmultiservices.in — we are happy to work out a custom deal.
Contact us about bulk pricing
Technical
7Which PHP and Laravel versions are supported?
Laravel products support PHP 8.1+ and are tested on Laravel 10 and Laravel 11 (the two current LTS-adjacent releases). The exact minimum requirements are listed in the "Requirements" tab on each product page and in the README.
Which WordPress versions are supported?
WordPress plugins require WP 6.2 or later and PHP 8.1+. All plugins are tested with the latest WP release and maintain backward compatibility with the two previous major versions.
Is the source code encrypted or obfuscated?
No. You receive clean, fully readable, well-commented source code. We believe in complete transparency — there are no Ioncube or similar encoders used in any of our products.
Are the products tested? What is the test coverage?
All products ship with a PHPUnit and/or Pest test suite. We target a minimum 80% line coverage on business logic. Test coverage badges and CI pipeline results are shown on each product page. Feature tests cover all major user flows; unit tests cover models and services.
Can I customise the code for my project?
Absolutely — that is the point of buying source code. You can modify any file to suit your project. We recommend using the official extension points (service providers, config files, event listeners) where possible so that future updates do not overwrite your changes.
Do products include Docker or deployment scripts?
Yes. Most products include a docker-compose.yml for local development, a .env.example with all required variables, and deployment guides for Laravel Forge, Laravel Vapor, and shared hosting. GitHub Actions CI/CD templates are included in SaaS starter kits.
What databases are supported?
Products are tested on MySQL 8.0+ and PostgreSQL 15+. SQLite is supported for local development and automated testing. Any database driver supported by Laravel Eloquent should work without modification.
Account
5How do I create an account?
Click "Register" in the top navigation, enter your name, email, and a password, then verify your email address. Registration is free — you only pay when you purchase a product.
Create your account
How do I reset my password?
Click "Forgot password?" on the login page, enter your registered email, and follow the link in the reset email. The link expires after 60 minutes. If the email does not arrive within a few minutes, check your spam folder.
Where can I see all my purchases and licence keys?
Log in and go to Dashboard → Licences. Every product you have purchased is listed there with its current licence key, activated domains, and links to download or access documentation.
Can I share my account with my team?
Accounts are personal and should not be shared. If your team needs simultaneous access, purchase an Agency licence which covers unlimited deployments and can be used across your whole team without sharing credentials.
How do I update my billing address or company details for invoices?
Go to Dashboard → Settings → Billing Profile. Changes take effect for all future invoices. To update an already-issued invoice, contact support with your order number.
Support
5What does the support policy cover?
Support covers:
• Bugs and defects in the product as delivered.
• Installation and configuration questions.
• Guidance on using documented features.
Support does not cover custom feature development, third-party plugin conflicts, or server configuration beyond our docs.
• Bugs and defects in the product as delivered.
• Installation and configuration questions.
• Guidance on using documented features.
Support does not cover custom feature development, third-party plugin conflicts, or server configuration beyond our docs.
How quickly will I receive a support response?
Standard responses are delivered within 24 hours on business days (Monday–Friday, UTC). Agency licence holders are placed in a priority queue with a target response time of 4 business hours.
How long is the support period?
Support is included for 12 months from the date of purchase. After 12 months you retain full access to the product and all previous updates; you simply no longer receive new feature updates or priority support. Extended support can be purchased as an add-on.
Can I request a feature or custom modification?
Feature requests are always welcome — submit them via the helpdesk and we evaluate them for inclusion in a future release. For bespoke customisations or integrations beyond the standard product, contact us to discuss a custom development quote.
Submit a feature request
Is there a community forum or Discord?
Yes — all licence holders get access to our private community forum where you can ask questions, share tips, and connect with other developers. A Discord server is also available for real-time discussion.
Updates
5Do I get free updates after purchase?
Yes. All licences include lifetime access to every future update — including major version bumps — at no additional cost. Updates are delivered via Composer (Laravel) or the WP admin updater (WordPress).
How do I update a Laravel product to the latest version?
Run composer update vendor/package in your project root. Before updating, always review the changelog (Dashboard → Downloads → Version History) for breaking changes. We follow semantic versioning: patch releases are safe to apply immediately; major releases may require minor migration steps detailed in the docs.
How do I update a WordPress plugin?
Activate your licence key in the plugin settings page. Once activated, updates appear automatically in WP Admin → Dashboard → Updates alongside your other plugins. One-click update with no manual file replacement needed.
How will I know when a new version is released?
Update notifications are sent by email when a new version is published. You can also subscribe to per-product release notifications from your dashboard. A full changelog with version history is always available on the product page.
View product changelogs
Can I stay on an older version permanently?
Absolutely. All previous versions are available for download from your dashboard and there is no pressure to update. If you need long-term stability, pin the package to a specific version in composer.json or simply keep the downloaded archive.
Still need help?
🎫
Open a Support Ticket
Describe your issue in detail and attach screenshots or error logs. We respond within 24 hours on business days — Agency licence holders within 4 hours.
Submit a Ticket
📚
Browse Documentation
Every product ships with full API references, quick-start guides, code examples, and troubleshooting sections.
Open Docs
✉️
Email Us
For billing enquiries, licence upgrades, or anything sensitive, email us directly. We reply within one business day.
letstalk@nskmultiservices.inCan't find the answer you're looking for?
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